Posted by: Execu-Nannies on: May 7, 2010
It is no secret that employers benefit from a good nanny, but what is often overlooked is that employers benefit even more from a happy nanny, and in this competitive market employers will now have to promote their jobs to attract the top quality caregivers. So in this post we are going to address what makes a nanny happy and how you do it without going overboard.
We see so many nannies that have stayed in low calibre jobs, just suffering beyond existence. They didn’t enjoy the environment and often describe it as “toxic” for them. “Why did you stay?”, we ask them. They may have done a reasonable job, but ask yourself, how much better a job could they have done if they were happy? How would your children have benefited?
The answers are simple:
They stay in bad jobs because of a connection with the children. They often don’t respect the parents though. They also stay purely because of their “papers” which is sad because they have just clocked time usually.
A happy nanny is creative, self motivated and joyful. She is able to be more patient, uses her sense of humour and plans her day better. Your children will be more of a joy for her to care for and she will put more interest into playing with them. She will be more focused on education too. Happy nannies are proud of their work. They communicate more. They are more enthusiastic generally.
What makes them happy?
- Recognition for a great a job
- Being paid on time
- Having their time respected (some give and take for live in nannies is normal, but free overtime during the evening should be kept to a minimum, unless they choose to stay after hours to be “part of the family”)
- Being treated like a “human being” (we have heard this so many times in 23 years)
- Having concern for their health
- Being aware of their family situations (back home); just the interest is heart warming to them
What can you do to recognize them?
- Compliment them on their work, of course
- Provide a gym memberships
- An annual RRSP contribution
- Inclusion in family functions
- Asking their opinion about matters
- Acting on their recommendations
- Providing the “materials” and tools they need (books, crafts, petty cash for fun things)
- Annual review of salary
- Health benefits (dental and drug plan – $100/month or less)
- Paying for all hours that they work, of course!
The results:
You can have a nanny who is striving for excellence because she is recognized and feels really special and important. She can be soaring and your children and family can be reaping the benefits. Happy nannies also stay longer in their jobs!
Fore more ideas based on the Execu-Nannies formula for success, call us at 416-221-6000!
Posted by: Execu-Nannies on: May 6, 2010
It’s been over one month since the new legislation took effect in Canada and caregivers across the country can still be heard celebrating the triumph for Live-In Caregivers in the federal immigration program. Indeed, they have every right to celebrate; they are already here approaching their Permanent Residency to ensure a better life for them and their family. Workers who want to come here now seem to have one of the best job opportunities available; competitive wages, affordable room and board, free immigration processing, free health care till provincial coverage kicks in, workers compensation, paid airfare, no obligation to stay with the employer if they don’t like the job and Permanent Residence within 2 years or less in one of the best countries you could choose to settle in. To top it off, these workers are highly in demand to fill a role that the Canadian labour market lacks entirely.
In a recent appearance at a caregiver meeting, Minister Kenney stated..
… the experience of most caregivers is a good one… most caregivers are with good families…
He went on to say the Filipino caregivers will be..
… a growing part of our immigration process in the future.
So why is it that overseas sponsorship in the Live-In Caregiver Program has almost come to a complete halt, according to agencies across Canada?
> Families have no guarantee that their worker will stay with them for longer than 2 weeks.
With all the great additions to protect the caregivers we employ, which are fantastic, Citizenship and Immigration Minister Jason Kenney has overlooked an important part of the equation: the families responsible for sponsoring and employing the nannies. We have spoken to over a hundred clients in the province of Ontario since the legislation took effect and they are “astounded” and “outraged” that there is not at least a clause under which a nanny can be held responsible for leaving their job for faulty reasons; they don’t like the location that they agreed to, they want to be closer to their friends in Toronto, they want to start at 8am instead of 7:30, etc. All these general factors that the workers agreed to in their contract can also be reasons why they give 2 weeks notice and leave a family without a nanny after paying for recruitment, flights and health care, all which are non-refundable.
A client recently called Citizenship and Immigration for more information on hiring from overseas and specifically wanted to know what would happen if the worker they paid for arrived in Canada and decided to not even start with them. The representative simply stated “you take that risk.” Incredibly helpful response from the government agency WE are paying for to facilitate this program.
Contrary to what the Toronto Star will have you believe, the majority of employers and agencies treat their nannies well, pay them correctly, provide them with a clear job description and don’t take advantage of their flexibility. Our 23 years of experience in this field shows that most people want to treat their nanny like part of the family because they are providing an invaluable service. But even those employers who have been following the rules for many years are now being reprimanded.
We deal with clients who have no problem paying thousands of dollars to have a hand-picked, qualified and experienced nanny from overseas who will be able to provide them with a longer term commitment. They do so to fill their own needs but to also help a family from abroad. Surely, these types of employers should not be penalized.
What do caregivers have to say about the lack of, and even complete elimination of, employers to sponsor them?
> Caregivers WANT to pay to come to Canada!
Since April 1, we have received no less than 20 calls per day from overseas workers or relatives in Canada who are inquiring about sponsorship. Many are completely unaware of the situation with the new legislation and are frustrated when they hear that agencies have closed their overseas recruitment programs and are focusing only on local caregivers. They want their relatives to come to Canada, but there is nobody willing to pay with no reassurances. The applicants or their family beg to allow us to accept their money, but we must tell them that we abide by the law and will not risk our clients’ or our business to do so.
Our satellite office in Hong Kong has hundreds of very qualified and experienced nannies who would make incredible workers for Canadian families. They tell us that everyone there does not understand why the government would put these rules in place when it means that there will no longer be a chance for them to be sponsored. They ask, “is the government trying to close down the program?” We think the same thing ourselves.
Is this all about the money? Do Canadian families really not want to part with the same amounts the caregivers did to come here?
> This is NOT about the money.
Adding ~3000-5000 dollars to the overall cost of a caregiver’s salary in recruitment costs is not the end of the world. For the money they are saving to employ these caregivers, families who really need the care can fit it in to their budget. We’ve heard this first hand and consult with many clients per month. It is completely and entirely about the lack of any guarantee or fair agreement regarding their obligation in the process.
Should we all be celebrating? Has this new legislation finally put an end to the cases of abuse?
> Abuse will continue to occur and the shortage of labour will only get worse.
For those that are celebrating, consider that, in your triumph, you have unintentionally eliminated the chance for your fellow people to enjoy the same good life you are experiencing now. The Juana Tejada law, over-time hours calculation, health insurance, and workers compensation aside, the government listened to suggestions from the community and implemented them in such a way that cannot be easily repaired and will end up killing off this program and creating a larger labour shortage UNLESS the government pays attention to the needs of the Canadian families in an equal way to the workers they intended to protect.
There will always be workers, in any job under any status, that will be mistreated and underpaid. Our obligation as families, employers, agencies and Canadians is to work our hardest to protect the rights of the people we employ. For workers in Canada, the risk will always be there, but that is what our Employment Standards branches are here for to protect. For overseas workers, they can now be assured that they have less of a chance of abuse when coming to Canada, but alternatively they are also almost guaranteed that they probably won’t ever settle in this country. Not in the near future, at least.
Want to make your voices heard? Contact the Minister of Citizenship and Immigration and the Prime Minister of Canada…
Jason Kenney: minister@cic.gc.ca
Stephen Harper: pm@pm.gc.ca
Posted by: Execu-Nannies on: April 9, 2010

Citizenship and Immigration has released an operational bulletin elaborating on the new legislation which is a good read for families, nannies and agencies. Some of the language used may be difficult to interpret, as it is positioned for CIC officers, so we encourage you to contact us if you require any explanation.
The good news for nannies in the program is that all future work permit applications will be considered under the new 4 year/3900 hour guidelines. But if you are a nanny or family who will be accumulating overtime hours to put towards Permanent Residency, make sure you have detailed time sheets kept for proof when applying.
For those nannies who completed their medical prior to coming to arrival in Canada before April 1, 2010, this medical does not appear to be able to be used for Permanent Residency purposes. So Live-In Caregivers in Canada will have to submit to the additional medical exam for PR. In light of the “Juana Tejada Law,” text has been written to address Humanitarian and Compassionate cases where local Live-In Caregivers in this case who have already done medical may have some medical concerns in the final examination for PR.
To read the full operational bulletin released by Citizenship and Immigration Canada, click here.
Posted by: Execu-Nannies on: April 7, 2010
As per Citizenship and Immigration website:
IMPORTANT
Effective April 1, 2010, live-in caregivers working in Canada under the Live-in Caregiver Program:
- have two options for calculating their work experience to be eligible to apply for permanent residence:
- 24 months of authorized full-time employment, or
- a total of 3,900 hours of authorized full-time employment;
- have four years from their date of arrival to complete the employment requirement to be eligible for permanent residence under the Program; and
- no longer need to undergo the standard mandatory requirement for a second medical exam when applying for permanent residence.
It is unclear whether or not the 4 years and 3900 hour option are retroactive for caregivers already in Canada, but we will look into it and report back. Overall, this is a very good step for the program because we’ve seen quite a few nannies who have to re-enter Canada to start the program over because they’ve been the victim of employers who never process their paperwork properly, or at all. Also, nannies who come here and are released up arrival can have a hard time finding a new job, so this gives them a bit more time to do it.
The requirement of a second medical has also been erradicated. This has been referred to as the ”Juana Tejada law” in memory of the caregiver who completed her 24 months but was denied Permanent Residency for medical inadmissibility after she learned she had cancer only after arriving in Canada. For more information on Juana Tejada and her story, check out the Philippine Report article here. Filipinos in the industry, as well as all nannies, families and agencies, should remember Juana for her struggle and ultimate triumph for the greater good. It is just too bad that she cannot be around to celebrate this.

Juana Tejada
In the midst of all the changes and subsequent effects on this industry occurring right now, this announcement is a bright light for the Live-In Caregiver Program.
Posted by: Execu-Nannies on: March 31, 2010
Human Resources and Skills Development Canada (HRSDC) has released a great “Q & A” document on their website for employers, employees and agencies to read in order familiarize themselves with the changes to the Live-In Caregiver Program and how they will be affected by them.
Posted by: Execu-Nannies on: March 29, 2010
Dear Fellow Agency Owner,
The Association of Caregiver & Nanny Agencies Canada (ACNA Canada) is proud to welcome you to the industry association in Canada. ACNA Canada was established in 2008 and was founded to provide education, lobbying and information to its members.
ACNA Canada is governed by the Board of Directors elected by its members and mandated to serve the needs of its members. It is managed by members that have volunteered their time, expertise and knowledge for the benefit of the members.
Agencies joining ACNA Canada will have the opportunity to take advantage of the following member benefits:
- Education – ACNA Canada will provide its members educational events, continuing development and business education, encourage ethical standards and good business practices.
- Lobbying – ACNA Canada’s goal is to provide a voice for its members in our industry.
- Information – Members would take advantage of a wealth of shared information from the monthly newsletter, ACNA Canada website, seminars and training.
- Networking – This would be the best avenue to network with other members in expanding industry knowledge, expertise and business.
- Access to ACNA Canada website – This website will be a useful tool to members that are concerned about recent changes in the industry and want access to information.
Members are encouraged to participate in ACNA Canada activities and volunteer their time, knowledge and expertise to other members. Welcome to the Association of Caregiver & Nanny Agencies Canada!
Execu-Nannies Inc. and TorontoLiveInCare.com strongly supports what ACNA Canada has and is doing to protect the needs and rights of Canadian families, while still protecting the rights of Temporary Foreign Workers in the Live-In Caregiver Program. We encourage all agencies who want to show their solidarity to join and be part of a group that promotes good ethics in this industry.
For more information, please contact ACNA Canada directly at info@acnacanada.ca.
Posted by: Execu-Nannies on: March 29, 2010
In our previous post, we included a Canada-wide matrix that shows all prevailing wages and requirements for Live-In Caregivers. But we thought we would make a separate post outlining the provinces that have changes upcoming.
New Brunswick – $8.50 per hour effective April 1, 2010 (previously $8.25)
Nova Scotia – $9.20 per hour effective April 1, 2010 (previously $8.60)
Ontario – $10.25 per hour effective March 31, 2010 (previously $10.00)
Quebec – $9.50 per hour effective May 1, 2010 (previously $9.00)
Please make sure you comply with the new wages if you are already employing a Live-In Caregiver, and if you are in the process of hiring, make sure you are aware of what you must offer and advertise in order to have your application for a Labour Market Opinion (LMO) approved.
For those who are not familiar with calculating the taxes, you can use the follow programs provided by the respective government agencies:
- All provinces except Quebec: Tables On Diskette available here courtesy of Canada Revenue Agency.
- Quebec: WinRAS available here courtesy of the ministère du Revenu du Québec.
- For all provinces: Online payroll calculator available here couresty of Canada Revenue Agency.
Posted by: Execu-Nannies on: March 29, 2010
The following document is provided by Human Resources and Skills Development Canada (HRSDC) to help employers across the country understand what they are required to provide to their Live-In Caregiver Program employee. The original document can be found here. Because the image below is a screen shot, you will not be able to click on the minimum advertising requirements but they can be found here. Advertising requirements are uniform for all provinces across Canada.
Many employers approach us asking why Canada Revenue Agency and the Ministry of Labour provide different numbers for caregiver minimum wages; they will often tell employers that it is lower than the prevailing standard for Live-In Caregivers. This is because the LCP is governed by a different set of wage rules. So the matrix below should provide a clear and concise description of the actual wages and requirements.
Please note: These requirements are subject to change as per provincial and federal standards or legislation. Refer to the HRSDC site for any and all changes.
TorontoLiveInCare.com and Execu-Nannies Inc. have not created, nor do they maintain, the matrix above. The image remains the property of HRSDC and this site does not take any credit for it.
Posted by: Execu-Nannies on: March 23, 2010
Carrying on from our blog post concerning the new contract, there is a sore point for nannies, families and agencies that should have been, but was not, addressed.
Anyone hiring a live-in caregiver has been through this situation: You find someone you absolutely love, interview them, make an offer, work out the salary and then… the waiting begins. Many of our clients are astounded when we tell them that, even though the caregiver is in Canada, they have to go through up to 8 weeks or more of processing to change their work permit to the new employer’s name.
In Temporary Foreign Worker programs in Canada, if a person’s work permit expires but they have already submitted an application to renew it, they have something called “implied status” while they are waiting for the new document to arrive. Here is an excerpt from the Citizenship and Immigration website:
“If the application for renewal of the work permit is made before the expiry of the existing work permit, the employee may continue to work under the terms and conditions of the original document as per the implied status provisions found in R186(u).”
So if the application for a work permit has already been submitted, the worker can continue on with the same employer under the same conditions. But if the worker is applying for a permit with a new employer, they must wait until the new status document arrives in order to start their work with a family who desperately needs them as soon as possible.
There is a simple solution for this! Just like workers have implied status with the same employer, Citizenship and Immigration should grant implied status to caregivers who have already submitted a work permit application with a valid positive or neutral Labour Market Opinion (LMO) in the name of the employer who they are applying for. There is little to no risk in this because those who are applying for a simple change-over of employers while in Canada have already been reference checked, received police clearance and have had a medical examination prior to entering the country. In addition, if a positive or neutral LMO has been issued, and the caregiver already has a previous working permit under the program, there is virtually no reason why the nanny will be denied the new work permit, except for if they don’t submit their documents to Vegreville (case processing centre for most applications) properly.
Execu-Nannies did bring up this point in a few surveys done, most notably by ACNA Canada, and many representatives from the industry have raised this point in meetings with the Minister of Immigration and other people in the position to influence change. We hope that this is addressed further in the future, but in the meantime Canadian families are left waiting for long processing, even locally, and unemployed nannies are surviving hand-to-mouth waiting for that all-too-important work permit with the new employer’s name just so they can start working.
Posted by: Execu-Nannies on: March 23, 2010
For most of the top tier agencies, placement fees have stayed relatively the same for the last few years. In our opinion, the steady rate has more to do with the fact that there have been hundreds of fly-by-night business popping up offering free placements and cheap recruitment to Canadian families. To combat this, those that provide a high level of service to their clientel have not been able to increase fees according to inflation and growing operating costs. But that’s all about to change now that agents who do the majority of their business with overseas candidates will have to stop charging exorbitant fees to nannies for recruitment.
Consider this…
If you have taken advantage of a “free overseas placement” from one of the many services that occupy the industry, who do you think is keeping them in business? Surely it’s not the clients – or should I say sponsoring families, as you are definitely not the client when you don’t pay a cent. In fact, the nanny becomes the client, paying upwards of $5000 just to have a chance to come and work for a Canadian family. Sounds strange, doesn’t it? Well, we’re not going to argue that overseas applicants shouldn’t be paying anything, but our point is more to the fact that agencies that have only made money from nannies are going to have a hard time surviving these changes. That “free placement” is quickly going to become just as, if not more, expensive than the agencies currently charging around $2000.
So far, we’ve seen some placement agencies increasing their fees by up to 50%, claiming a severe shortage of local live-in nannies over the past 6 months. (We ask: what shortage? We still have plenty of new applicants daily who claim other agencies just don’t have jobs. Could this just be a side effect of their overseas-focused business model now that families are a bit more hesitant to wait for processing from abroad?) Others have completely stopped overseas placements altogether. Execu-Nannies expects to have a slight increase in fees anyways in light of the HST coming into effect, but this increase won’t be passed on to families hiring live-out caregivers.
Which brings us to another point: the HST. Ontario families hiring live-in caregivers not only have to deal with increased processing and recruitment fees, but agencies will have to pass on an additional 8% in taxes to their clients. When it rains, it pours.
But above all, this period of time is going to separate the legitimate agencies, who care about you and the well being of the nannies working hard, from the services who simply seek to make a placement and cash a cheque. Canadian families beware: things are about to get a bit more costly, but make sure you know who you’re giving your money to.